 Call Capture
Call Capture Summary
Call Capture is a complete communications/managment suite that allows you to:
- Realtime incoming/outgoing call notifications which instantly link to contanct information based on the calling/called party.
- Company Directory which lists who's currently on the phone.
- A contact database which is built manually or automatically by the people who call you (including name and address lookups).
- Point and click phone management (auto dialing, answering, forwarding, transfers, conferencing, etc).
- Company task system for assigning scheduled tasks.
- Unlimited call history.
- Intercompany instant messaging.
- Search capabilites that even allow you to search documents that you have uploaded to contacts.
- And much more.
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How Does Call Capture Work?
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Call Capture runs on your computer and any other computers within your organization. Your computer only needs to connect to the internet for Call Capture to instantly retrieve any contact information associated with the incoming/outgoing caller. Call Capture increases customer service productivity, produces sales leads, alerts you to who's calling when you are away from your phone, improves intercompany communications, and better connects your company to your customer base. Call Capture was designed to work on the Quick Connect USA VoIP network. Other VoIP providers using the Tekelec 6000 VAS should allow for all Call Capture features to work.* * Certain features including automated dialing might not work on non-T6000 providers.
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